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FAQs & Troubleshooting
Answers to frequently asked questions.
26 articles
Why is My Database Scan different than my Live Scan?
What tools does ScoutIQ offer to help mitigate Amazon restriction risks for books and media?
Can I use ScoutIQ on multiple devices at once?
What happens if I accidentally buy a counterfeit book?
How does ScoutIQ work with other tools, like listing and repricing software?
Can I use ScoutIQ in areas with limited or no cell service?
Can ScoutIQ help me avoid purchasing restricted books?
How can I tell if ScoutIQ will be worth the subscription cost for me?
I upgraded, why don't I see the database icon on my app?
Will ScoutIQ work for me if I sell on eBay but not Amazon?
What is eScore?
Can the Analytics tab on the ScoutIQ App be reset?
What if my personalized restriction checks stop appearing?
What if I receive an error when attempting to Connect ScoutIQ with Amazon?
Can I use ScoutIQ in Canada?
Do I need an Amazon Pro-Seller Account to use ScoutIQ?
How can I cancel ScoutIQ?
Does ScoutIQ offer a trial period?
How do I get a refund?
I signed up for ScoutIQ, who is Threecolts?
I am having trouble logging in to ScoutIQ
What are ScoutIQ's Smart Triggers?
Which countries are supported by ScoutIQ?
Why am I getting a gray bar, rather than a Green Accept or Red Reject recommendation?
Why does the app say, "No Results Found"?
Why does my scout screen say "The item you have scanned is not found on Amazon?"