FAQs & Troubleshooting
Answers to frequently asked questions.
37 articles
- Why is My Database Scan different than my Live Scan?
- What tools does ScoutIQ offer to help mitigate Amazon restriction risks for books and media?
- What happens if I accidentally buy a counterfeit book?
- How does ScoutIQ work with other tools, like listing and repricing software?
- Can I use ScoutIQ in areas with limited or no cell service?
- Can ScoutIQ help me avoid purchasing restricted books?
- How can I tell if ScoutIQ will be worth the subscription cost for me?
- I upgraded, why don't I see the database icon on my app?
- Will ScoutIQ work for me if I sell on eBay but not Amazon?
- What is eScore?
- Can the Analytics tab on the ScoutIQ App be reset?
- What if my personalized restriction checks stop appearing?
- What if I receive an error when attempting to Connect ScoutIQ with Amazon?
- Can I use ScoutIQ in Canada?
- Do I need an Amazon Pro-Seller Account to use ScoutIQ?
- How can I cancel ScoutIQ?
- Does ScoutIQ offer a trial period?
- How do I get a refund?
- I signed up for ScoutIQ, who is Threecolts?
- I am having trouble logging in to ScoutIQ
- What are ScoutIQ's Smart Triggers?
- Which countries are supported by ScoutIQ?
- Why am I getting a gray bar, rather than a Green Accept or Red Reject recommendation?
- Why does my scout screen say "The item you have scanned is not found on Amazon?"
- How will billing change when I move to Seller 365?
- What if I’m using multiple tools from other providers? Can I transition easily to Seller 365?
- Why is my Seller 365 plan selection grayed out?
- What is Seller 365?
- Which tools are included in the Seller 365 package?
- What seller types benefit the most from Seller 365?
- Can I still use individual products if I don’t want the full Seller 365 bundle?
- Why does the ScoutIQ app say “Network Failure. Please check your connection.”?
- Troubleshooting Your ScoutIQ Database Download
- Why are there two ScoutIQ Apps (ScoutIQ and ScoutIQ 2)?
- How do I log in to ScoutIQ 2?
- Do I have to be a Seller 365 user to access ScoutIQ 2?
- What is ScoutIQ?