After upgrading your subscription from Live to LivePro online, you need to go to Settings on the app, scroll to the bottom of the screen, and log out. Then log back in to see the upgraded version of the app.
For support with upgrading or downgrading your subscription please contact us at [email protected].
I upgraded, why don't I see the database icon on my app?
Troubleshooting solution for customers that have upgraded their subscription but are still do not see the database icon on their ScoutIQ app.
Updated over a month ago