A gray bar indicates that the Trigger Set you are using does not have criteria to evaluate the scanned item. This can happen for the following reasons:
Missing Triggers: If you created a custom Trigger Set but did not add any triggers to it, the system cannot evaluate the item.
Unsupported Categories: ScoutIQ supports scanning Books, Music, Videos, DVDs, and Video Games. Items outside these categories will result in a gray bar.
Default Triggers: If you are using the ScoutIQ Default Triggers for CDs, DVDs, or Video Games, they must be customized to include our default recommendations for those category-specific triggers.
To resolve this issue:
To resolve this issue:
Check that your Trigger Set includes relevant triggers.
Follow this guide to add category-specific triggers for non-book items.
Ensure the items you are scanning fall within ScoutIQ's supported categories.
For more help, explore our collection of articles about ScoutIQ's Smart Triggers or join our Customer Coaching class Beyond Accept & Reject: ScoutIQ's Smart Triggers for a live walkthrough.