Issue #1: The download starts, but no progress counter appears
If the download appears to begin but you don’t see the counter, check the following:
Turn off any VPN
A VPN (Virtual Private Network) can block or interrupt the database download.
If you’re connected to a VPN (often used for work or security), disconnect it and try again.
Issue #2: The download starts but gets stuck or freezes
If the download begins but stops progressing, try this reset process:
Step-by-step fix
Open ScoutIQ
Go to Settings
Tap Log Out
Delete the ScoutIQ app completely
Restart your phone (yes, really)
Reinstall ScoutIQ
Log back in and try the database download again
This clears out corrupted download files and forces ScoutIQ to start fresh.
Issue #3: Your internet connection is too slow or unstable
Database downloads require a strong and steady connection. If your Wi-Fi or mobile data is weak, the download may stall.
Try these quick fixes
Restart your router
Restart your phone
Move closer to your router
Pause streaming on other devices (Netflix is the enemy here)
Switch from mobile data to Wi-Fi (or vice versa)
Test your speed
Before trying again, you can test your connection speed at:
speedtest.net
Still Seeing Weird Scan Results After the Download?
If your database download completes successfully but your Database Scan results look different than your Live Scan results, that’s normal in some cases.
Database Scan and Live Scan pull data differently, which can affect pricing, restrictions, and match accuracy.
Learn more here:
Why is My Database Scan different than my Live Scan?