If you're seeing the error "Network Failure. Please check your connection." in ScoutIQ, don’t panic, this usually means the app wasn’t able to connect to Amazon’s servers. The good news? This is almost always an internet connection issue and can usually be resolved quickly.
Let’s walk through what this error means and how to fix it.
What does this error mean?
The Network Failure message appears when ScoutIQ tries to perform a “Live Lookup” on Amazon, but can’t reach the server due to a lack of internet connection.
This typically happens in one of two scenarios:
1. You're Scanning Mode is set to Live Only:
In this mode, the app doesn’t rely on downloaded data, and every scan sends a request to Amazon in real time.
If there’s no internet connection (Wi-Fi or cellular), the app can’t complete the lookup, so you’ll get the Network Failure message.
2. You're Scanning Mode is set to Data + Live:
This is our hybrid mode: it searches the local database first, then performs a Live Lookup if the item isn’t found in the database.
If your connection drops right as the app needs to go online, you’ll see the same error.
The database still gives you a fast offline scan, but items not in the database require a connection to fetch live results.
Quick tip: If you’ll be scanning in an area with a spotty signal (like a warehouse or remote book sale), make sure you have downloaded the database at home, with a strong Wi-Fi connection, and then set your Scanning Mode to Database Only mode ahead of time. This lets you scan lightning-fast, totally offline—no internet required.
Other potential solutions:
Make sure you have an active internet connection
Double-check your Wi-Fi or cellular data. Try opening a browser or another app that requires the internet.
Switch networks if needed
Sometimes a weak Wi-Fi signal causes hiccups. Try toggling between Wi-Fi and cellular or moving to a stronger signal area.
Try Airplane Mode
Turn Airplane Mode on for your device and then off again to attempt to refresh your connection.
Important Note: The Scanning Mode Section of the app will only appear under the Settings Tab for customers that are subscribed to our LivePro Plan ($44/month or $432/year). With a Live Plan ($14/month or $120/year) your phone will always be in Live mode and you require a Wi-Fi Connection or cellular data signal to scan.
All Seller 365 subscriptions come with the LivePro version of ScoutIQ and will have our downloadable database for offline scanning.