Pairing ScoutIQ 2 or ScoutIQ with your Amazon Professional Seller account takes about 3 minutes. Once connected, ScoutIQ can display personalized restriction checks so you can identify gated items and make informed purchasing decisions before you buy.
Restriction checks show whether Amazon has restricted you from selling a specific item and whether approval is required.
Pairing from the Threecolts Hub (Web)
This is the primary pairing method.
Required for ScoutIQ
Also works for ScoutIQ 2
Must be completed from a desktop or laptop
Seller 365 subscribers can ollow the interactive walkthrough below to pair your Amazon account from the Threecolts Hub. ScoutIQ 2 or ScoutIQ Standalone users should complete this process from Threecolts Manager.
Pairing Directly from the ScoutIQ 2 App (Optional)
If you are using ScoutIQ 2, you can also pair your Amazon account directly from the mobile app. A computer is not required.
This option is:
Available for ScoutIQ 2 only
Optional if you prefer pairing from the app instead of the Hub
Follow the interactive walkthrough below to pair from the ScoutIQ 2 app:
Amazon Account Requirements
ScoutIQ can only connect to Amazon Professional Seller accounts. This limitation is set by Amazon.
To confirm which account type you have:
Individual Seller Account
No monthly subscription fee
$0.99 fee per item sold
Cannot be paired with ScoutIQ
Professional Seller Account
$39.99 monthly subscription fee
Designed for sellers planning to sell more than 40 items per month
Required to pair with ScoutIQ
Troubleshooting Connection Issues
The guidance below applies whether you paired from the Threecolts Hub or directly from the ScoutIQ 2 app.
Integration Status Shows “Pending”
If your Current Integration Status or Amazon Restriction Checks display as “Pending,” this is usually because:
Your Professional Seller account is newly created, or
You recently upgraded from an Individual to a Professional account
Amazon may take several hours or up to a few days to approve credentials.
Recommended steps:
Wait 1 to 3 days
Attempt to connect again
If the status remains pending after one week, contact Amazon Seller Central Support
Permission Error Message
If you receive the following error:
“You are not permitted to take this action. You must be the primary user of a Professional selling account to take advantage of apps.”
This indicates that your account is still an Individual Seller account. Individual accounts cannot authorize third-party applications. You may upgrade to a Professional Seller account using the link provided in the error message if you choose.
What if Personalized Restriction Checks Stop Appearing?
This usually means Amazon permissions have expired.
To reauthorize:
Go to Amazon Seller Central
https://sellercentral.amazon.com/apps/manageLocate ScoutIQ in the list of apps
Click Re-Authorize
Your connection will be restored for another year.